We offer standard shipping and expedited shipping options. Standard shipping typically takes 5-7 business days, while expedited shipping delivers within 2-3 business days. International shipping is available upon request.

Please note that delivery times may vary based on your location and any unforeseen circumstances.

Due to each item being handmade, processing times vary depending on how long each item takes to make, and on a first come-first serve basis. Expedited shipping affects shipping time, not processing time.

We accept returns within 10 days of delivery, but the item must be unused and in its original condition. Buyers are responsible for return shipping costs. Please contact us before initiating a return.

Custom or personalized orders are non-returnable and non-refundable. We work closely with you during the design process to ensure your complete satisfaction. If there is an issue with your custom order, please contact us, and we will address it on a case-by-case basis.

We offer exchanges for items within 10 days of delivery, but the item must be unused and in its original condition. If you wish to exchange your purchase for a different size or style, please contact us, and we’ll provide instructions for the exchange process. Return shipping costs are the buyer’s responsibility.

Absolutely! Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package in real-time.

Our commitment to quality craftsmanship is the reason for this timeline. Each item is meticulously handcrafted, ensuring attention to detail and customization to your preferences. We prioritize quality assurance and sustainability in our production process. We work on a first-come, first-served basis and appreciate your patience. Rest assured, we're dedicated to delivering a unique, high-quality product that you'll treasure.

Reach out!

We understand that finding the perfect color is important to you. While we strive to fulfill every color request, there may be instances where certain shades are not feasible due to material availability or compatibility with our. In such cases, we can suggest alternative colors that closely match your preference.

In some cases, we may have limited stock or be temporarily out of stock for certain colors. If you can wait a bit longer, we can place you on a waitlist and notify you as soon as your preferred color becomes available.

Your satisfaction is our top priority, and we're committed to working with you to create the perfect knit or crochet item. Please don't hesitate to contact us with your color inquiries, and we'll be delighted to assist you in any way we can.

Just follow the steps for a custom item! Anything is possible with enough yarn!

We love custom orders!! Here’s how to proceed:

Reach out via the contact form. Let us know which item you'd like to customize and the specific changes you have in mind. Be sure to include details like color preferences, size adjustments, or any other special requests, and your timeline.

Once we receive your customization request, we'll get in touch with you to discuss the details. We'll work closely with you to understand your vision and provide guidance if needed.

After the consultation, we'll provide you with a quote for the customized item, including any additional costs for materials or labor. We'll also discuss the estimated timeline for completion. Please note that the timeline may vary depending on the complexity of the customization.

If you're satisfied with the customization details, you can confirm the order. We'll send you an invoice for payment or downpayment and the process of creation begins.

Throughout the customization process, we'll keep you updated on the progress of your item. You'll have the opportunity to review and provide feedback at key stages to ensure it meets your expectations.

Before shipping, we perform a final inspection to ensure the quality and accuracy of your customized item. Once it's approved, we'll carefully package and ship it to your specified address.